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Nottinghamshire care home is rated Outstanding by the Care Quality Commission

8 June 2017
Hatzfeld House
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Hatzfeld House in Mansfield to be Outstanding overall following an inspection in March.

Hatzfeld Care Limited runs the service which provides accommodation and personal care for up to 42 people, some of whom may be living with dementia or other mental health conditions. At this inspection, 42 people were receiving care at the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Hatzfeld House was rated Outstanding overall, Outstanding for being caring, responsive and well-led and Good for being safe and effective.  

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered at Hatzfeld House."

“Staff were trained and were able to spot risks to people and any signs of abuse. They knew what to do if they became aware of these issues and how to report them, which meant the risks of harm to people were reduced. People using the service were free to live their lives as they wanted and there were enough staff to meet people's needs and keep them safe."

“We found that people had an excellent relationship with staff, who were very kind and caring and treated them with respect and dignity. People were encouraged to lead independent lives and care and support was tailored to enable people to do so."

“There were processes in place to help people understand and contribute to decisions about their care and everyone was treated equally with a strong emphasis on supporting people's diverse needs, including their religion and sexual orientation."

“They were encouraged to achieve their goals and ambitions and friends and relatives were able to visit whenever they wanted to."

“People, relatives, staff and health and social professionals spoke highly of the registered manager; finding her to be dedicated, approachable and supportive. She ensured people received high quality, person centred care and that those receiving care, their relatives and staff felt able to contribute to the development of the service."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty on 07717 422917.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
08 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.