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Nottinghamshire care home is rated Outstanding by the Care Quality Commission

22 June 2016
  • Media

The Care Quality Commission has found the quality of care provided by Sutton House care home, Sutton In Ashfield, to be Outstanding overall following an inspection carried out in March.

MGB Care Services Limited runs the service which is registered to provide care for up to six people with learning disabilities. At the time of CQC’s inspection six people were living at the home.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website:

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Sutton House was rated Outstanding overall, Outstanding for being caring and responsive and Good for being safe, effective and well-led.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of Sutton House and inspectors were struck by how caring staff were to those using the service. People were listened to, protected from the risk of harm and supported in knowing what to do if they felt they were at risk of harm.

“There were enough staff to ensure people received care and support when they needed it. Medicines were managed safely and people were supported by staff who had the knowledge and skills to provide safe and appropriate care.

“Our inspectors found that people's choices were acted upon by staff who went the extra mile to ensure they lived a fulfilled life and that they were supported to develop their skills and knowledge.

“There was an open and inclusive culture which placed people at the heart of the service and strove to continually improve. People were involved in giving their views on how the service was run and there were effective systems in place to monitor and improve the quality of the service provided.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty, Regional Engagement Manager on 07717 422917 or Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.