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Nottinghamshire care home is rated Outstanding by the Care Quality Commission

3 May 2017
Thistle Hill Hall
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Thistle Hill Hall in Mansfield, Nottinghamshire, to be Outstanding in all areas following an inspection in February.

Thistle Hill Hall is run by Debdale Specialist Care Limited and provides accommodation, personal care and nursing to adults with support needs relating to their mental health. People who use the service have access to a rehabilitation programme to support their recovery and promote their independence.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Thistle Hill Hall was rated Outstanding for being caring , well-led, responsive, effective and safe.  

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered at Thistle Hill Hall."

“A clear vision for the promotion of mental and physical well-being was embedded throughout the home and there was a strong commitment to deliver a high standard of personalised care. There was a culture of continuous learning, development and improvement at Thistle Hill Hall and creative solutions were developed in response to adverse events."

“People were supported by exceptionally caring staff that knew them well and understood how to support them to maximise their potential and attain their goals. People's progress was monitored and celebrated."

“Staff were constantly looking for opportunities that would help people grow, gain confidence and live a fulfilled life."

“The service had a person centred culture focussed on the promotion of people's rights to make choices and live a fulfilled life as independently as possible and this resulted in people being valued and treated as individuals."

“People felt safe living at Thistle Hill Hall. One person who used the service told us, "Staff make me feel safe and they sit with me make me feel better when I am having a bad day."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.