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Nottingham GP surgery is rated as Outstanding by the Care Quality Commission

Published:
4 March 2016
Service:
Chilwell Valley and Meadows Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Valley Surgery in Chilwell, Nottingham, to be Outstanding following an inspection in October.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available on this website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Valley Surgery highlights a number of areas of outstanding practice, including:

  • The practice staff were open and transparent and fully committed to reporting incidents and near misses.
  • The practice had an embedded culture and proactive approach to anticipating and managing risks to patients which was recognised as the responsibility of the staff we spoke to.
  • The practice provided a level of care over and above what was demanded by their contractual obligations or expected by their patients. The high level of compassion and respect given to patients in need, whether at end of life or during a deterioration of their condition was reflected in comment cards and by talking to patients throughout the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear The Valley Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Nottinghamshire.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“Our inspectors saw 29 thank you cards the practice had accumulated over the last year from patients and relatives praising the staff for the high level of care and compassion they received. The patient survey showed that patients rated the practice higher than others for almost all aspects of care and this was evident in our findings.

“Staff also understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on The Valley Surgery.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.