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Nottingham CityCare Partnership is rated Outstanding by the Care Quality Commission

8 March 2017
Nottingham Citycare Partnership CIC
  • Media

England’s Chief Inspector of Hospitals has rated Nottingham CityCare Partnership as Outstanding following an inspection by the Care Quality Commission.

CQC carried out an announced inspection between 28 November and 1 December 2016. An unannounced inspection of the service’s urgent care centre was carried out on 7 December 2016.

Nottingham CityCare Partnership is a community social enterprise caring for patients across a wide range of services, in home settings or close to home in community settings such as health centres, schools and GP surgeries and in an urgent care centre. It covers the city of Nottingham and also provides a school age immunisations programme in the city of Derby.

The service was rated as Outstanding for whether its services were caring and well-led and Good for whether its services were safe, responsive and effective.

CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“I am delighted to announce that Nottingham CityCare Partnership has been rated as Outstanding.

“The organisation is an important one to patients across Nottingham; providing a wide range of services from urgent care, children’s services right through to end of life care.

“Feedback from patients, relatives, carers, children, young people and their families was consistently positive about the service they had received from CityCare staff.

“The organisation had a strong focus on quality and safety and providing services that met the local needs of patients. Throughout the inspection we saw how patient safety was at the forefront of the agenda.

“The urgent care centre in particular was providing a responsive service. Between July and November 2016 it met targets in respect of patients being seen and having their treatment completed within four hours.

“In the end of life care service, emotional support was provided to patients and their families through a variety of services, including the end of life care team and in more complex cases, the Macmillan team. Bereavement support was also provided through a local day hospice and organisations from the voluntary sector.

“The hard work of staff across the organisation is exemplary and making a real difference to patients across Nottingham and Derby.

“We did, however, find some areas where improvements were needed. Our inspectors will return at a later date to check on the progress of these areas”.

The full report is published today.

The report highlights several areas of good and outstanding practice, including:

  • The end of life service had three virtual hospice beds within the provider’s nursing home. This enabled patients to access respite care 24 hours a day, seven days a week.
  • Nottingham CityCare Partnership along with Nottingham City CCG and Nottingham City Council had won the Health Service Journal ‘Improved Partnerships between health and local government’ award in November 2016.
  • Teams were supportive of each other and aware of the emotional stress of working in end of life care. The Macmillan support team had a ‘sparkling moments’ book, in which they recorded their positive experiences of palliative and end of life care.
  • In the NHS urgent care centre the medical director had developed an application which allowed staff to review an anonymised patient record, reflect on the notes and automatically produced a scoring system to highlight areas of good practice. This provided clinical staff with an effective way to self and peer review their decision making, treatment plans and record keeping.


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Last updated:
29 May 2017

Notes to editors

Nottingham CityCare Partnership CIC provides the following core services:

  • Community health services for adults
  • Community health services for children, young people and families
  • Community end of life care
  • Urgent care services

The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public. Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led?

The Care Quality Commission will present its findings to a local Quality Summit, including NHS commissioners, providers, regulators and other public bodies. The purpose of the Quality Summit is to develop a plan of action and recommendations based on the inspection team’s findings.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.