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Norwich children’s hospice is rated Outstanding by the Care Quality Commission

Published:
15 September 2016
Service:
Quidenham Children's Hospice
Categories:
  • Media,
  • Hospices

The Care Quality Commission has found the quality of care provided by Quidenham Children’s Hospice in Quidenham, Norwich, to be Outstanding overall following an inspection carried out in March.

Quidenham Children's Hospice is ran by East Anglia’s Children’s Hospices (EACH) and is registered to provide care and treatment to children and young people, aged between 0 and 19 years, who have a life-limiting illness or condition. The hospice provides care to children in their own home, in hospital or at the hospice at Quidenham.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Quidenham Children’s Hospice was rated Outstanding overall, Outstanding for being caring and responsive and Good for being safe, effective and well-led.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of Quidenham Children’s Hospice and inspectors were struck by how caring staff were to those using the service.

“There was a very strong person-centred culture, which recognised and supported the holistic needs, preferences and goals of each individual child and each of their family members.

“A wide range of age-appropriate activities, outings and events were organised and young people were supported to pursue and develop their own interests. Parents told us they had huge amounts of confidence in the way the staff cared for their children.

“We saw that there were warm caring relationships between staff and the young people and also with their parents. There was a lot of laughter and fun. Staff were well-trained to meet the complex and specialised needs of the young people in their care.

“The hospice staff worked in partnership with a wide range of other services and healthcare professionals, all of whom praised the service that was provided to each young person and their family.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Tracy Rennie, EACH Director of Care, said:

“We are absolutely delighted and so very proud to receive an outstanding rating for our Norwich based service. The entire EACH team there, from members of our care staff through to volunteers and our facilities and admin staff, all deserve huge congratulations for this significant achievement.”

Ends

For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.