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North Middlesex University Hospital NHS Trust told to improve services in emergency department

6 June 2016
North Middlesex University Hospital NHS Trust
  • Media,
  • Hospitals

The Care Quality Commission has informed North Middlesex University NHS Trust it must make significant improvements in the quality of the health care it provides in the emergency department (ED).

CQC has issued a Warning Notice requiring the trust to significantly improve the treatment of patients attending the ED.

CQC inspectors visited the trust as part of an unannounced inspection in April 2016. The inspectors found that the treatment model for patients was not effective.

Inspectors found there were delays in the initial assessment of patients, in their assessment by a doctor and in moving them to specialist wards and that there were insufficient middle grade doctors and consultants.

North Middlesex University Hospital Trust has been given until 26 August 2016 to make the improvements.

CQC's Deputy Chief Inspector of Hospitals, Professor Edward Baker said: "People going to the emergency department at the North Middlesex University Hospital NHS Trust are entitled to an service that is safe, effective and responsive. When we inspected we found that patients were not receiving the quality of care that they should have been.

"We have strongly encouraged the trust to engage with other organisations across the local health and social care system to resolve this challenging issue. We will continue to monitor the trust closely, and will be returning for further inspections of the hospital to check that the service has improved."

CQC will publish a full report of its findings in due course.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.