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North London care home rated as Outstanding by the Care Quality Commission

Published:
17 September 2015
Categories:
  • Media

The Care Quality Commission (CQC) has rated the Bridgeside Lodge Care Centre in Islington, North London as Outstanding following an inspection in May 2015.

During the recent inspection, CQC inspectors found that the provider was delivering services that are safe, effective, caring, well-led and responsive to people’s needs.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care. Overall, the Bridgeside Lodge Care Centre has been rated as Outstanding.

A full report from the inspection has been published on the CQC website: www.cqc.org.uk/location/1-142750730.

CQC found that there were excellent practices in place to provide end of life care support for residents and their relatives. Innovative systems were in place to ensure robust and timely sharing of information between health and social professionals to help people achieve a dignified and pain-free death.

Residents had designated one to one time with staff in order to pursue their interests; and staff showed commitment to enabling residents to take part in meaningful activities they enjoyed, including a monthly cinema visit and shopping trips. Staff were willing to go the ‘extra mile’ to promote and enhance the wellbeing of residents and their relatives.

Inspectors saw innovative projects and initiatives in place to promote connectivity between people who using the service, relatives, friends and the local community. Examples included the ‘People like Me’ project, which brought together service users, staff, relatives and friends in order to reduce isolation, encourage the sharing of experiences, beliefs and interests; and the development of friendships.

A volunteering project and partnership had been set up between Bridgeside Lodge and local university students, which aimed to reduce isolation in the community through group activities like gardening, baking and games.

Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:

"We found that the Bridgeside Lodge Care Centre is providing an Outstanding service, particularly for residents who were approaching the end of life.

“We were particularly impressed with the provider’s work to ensure meaningful and positive experiences for residents and the commitment of all staff to continuously seek improved outcomes for service users, as well as enabling engagement between residents and the local community.

“Staff demonstrated a sound understanding of the differing needs of the people in their care and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”

Ends

For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, journalists wishing to speak to the press office can find out how to contact the team here.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.