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North London Asian Care, Palmers Green, London rated as Inadequate by CQC

11 February 2015
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) had told North London Asian Care that it must make urgent improvements at 83-87 Bowers Road, Palmers Green, London or face further enforcement action.

During an unannounced inspection in November at the domiciliary care agency inspectors found they were failing to provide care which was safe, effective, caring and responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, North London Asian Care has been rated as Inadequate.

A full report from the inspection can be seen here.

The report identifies a number of areas in which improvements were required, including:

  • Not all staff at the agency could demonstrate that they understood their responsibilities in relation to some areas of their work and therefore this indicated that training was not always effective. This included a lack of understanding around the Mental Capacity Act 2005 and staff responsibilities in relation to supporting people to make their own decisions.
  • People’s needs had been assessed, however, the assessments we saw did not always contain enough detail about people’s preferences and individual needs.
  • Staff did not receive clear guidance about how to meet people’s individual needs in they own home when they were supporting them, inspectors found that risks to individuals were not always managed effectively and when incidents happened they weren’t learned from to inform improvements to the service.

Sally Warren, CQC’s Deputy Chief Inspector of Adult Social Care in London, said:

“Although we saw some improvements from our last inspection it is concerning that North London Asian Care have failed to take further action to deal with the concerns which we identified; this is not acceptable as people are not being provided with a service which is safe.

“It is positive that staff feel supported but it is essential that people have comprehensive care plans and that when an incident happens there is a process in place for staff to learn from it in order that people are protected in the future.

“Our inspection report sets out the action the provider and the registered manager are required to take to address the concerns we have identified. We will inspect again and if action has not secured improvements we will have no alternative but to take further enforcement action.”


For media enquiries, call the CQC press office on 020 7448 0868 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

CQC has published a full report here

In October, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. Click here for further information.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.