North East London care home rated as Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has rated Ebury Court Residential Home in Havering, North East London as Outstanding following an inspection in December 2015.

Inspectors found that Ebury Court was providing outstanding care that was responsive to people’s needs and that the leadership of the home was excellent. The home was rated Good for the delivery of safe, effective and caring services.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care.

A full report from the inspection has been published on the CQC website: www.cqc.org.uk/location/1-107928045.

Ebury Court provides personal care and accommodation for up to 39 people, some of whom live with dementia.

Inspectors observed that staff and management were committed to continually improving people’s experiences and involving people in their care. A continuous activities program was in place to ensure people, including those living with dementia, were kept engaged and stimulated. Activities resulted in positive outcomes for people, including reduced dependency on pain relief medicines and increased engagement with staff, family members and other people using the service.

Inspectors observed an excellent rapport and positive interactions between staff, people using the service and relatives.

People told inspectors that they were treated with dignity and respect at all times. Care plans reflected people’s individual preferences and clearly outlined peoples likes and dislikes, past and present interests.

The service was regarded locally as a ‘centre of excellence’ for end of life care. Several homes and hospices arranged visits to observe how end of life care was delivered and health care professionals spoke highly of the service.

Staff understood how to safeguard people from harm, handled medicines safely and adhered to infection control procedures.

Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:

“We are delighted that the Ebury Court Residential Home has received an Outstanding rating for their services.

“We were particularly impressed with the provider’s work to ensure meaningful and positive experiences for residents and the commitment of all staff to continuously seek improved outcomes for service users.

“Staff demonstrated a sound understanding of the differing needs of the people in their care and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”

Ends

For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

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