You are here

Norfolk supported living service is rated Outstanding by the Care Quality Commission

Published:
24 October 2017
Service:
Dimensions East Anglia Domiciliary Care Office
Categories:
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Dimensions East Anglia, to be Outstanding following an inspection in August.

Dimensions East Anglia provides supported living and personal care for people with complex learning disabilities. At the time of our inspection, 178 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Dimensions East Anglia was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered to people at Dimensions East Anglia."

“The service provided exceptional, compassionate care to people which enhanced their lives, through adaptive and creative ways of communicating."

“Staff used individualised methods to promote people's independence through achieving their identified goals and supporting them through each step."

“The service was engaged in creating an innovative approach to caring for people living with learning difficulties focussing on what people wanted to achieve in their lives, how they could overcome any obstacles, and ultimately achieve a positive outcome."

“It is an outstandingly well-led service that actively promotes a positive, inclusive and open culture. The structure of the service worked for people, so that locality managers were always available to support staff and people when needed."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Ends

For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
24 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.