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Norfolk GP surgery is rated as Outstanding by the Care Quality Commission.

Published:
26 March 2015
Service:
Parish Fields Practice
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Parish Fields Practice in Diss, Norfolk to be Outstanding following an inspection carried out in November 2014.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Parish Fields Practice highlights a number of areas of outstanding practice, including:

  • The practice was working with Norfolk and Norwich University Hospital and the University of East Anglia as part of a pilot project to identify patients at risk of type 2 diabetes and reduce the risk of the condition through lifestyle change and motivational support.
  • There was evidence that the practice’s clinical audits had led to improved patient outcomes. The audit results had been shared routinely across clinical teams and staff spoke of a culture of quality and continuous learning within the practice.
  • The practice held food bank vouchers for those in need and worked in partnership with the Trussell Trust (a community body which aims to alleviate hunger and poverty).

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Parish Fields Practice is providing an effective and well led service which is a real asset to the people living in this part of Norfolk.

“Feedback from patients and clinical teams was overwhelmingly positive and many commented that staff went above and beyond their level of duty and that the practice had a positive working atmosphere.

“We found that the practice displayed an excellent understanding of the differing needs of their patients with the community of Diss and we were particularly impressed by the service’s recognition of poverty and wealth in the area and their engagement with local charities.

“Staff demonstrated a commitment to help support patients to live healthier lives and helped to support patients who were vulnerable or who simply needed extra advice and help beyond the normal call of duty.

“All of this hard work pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”.

Ends

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Parish Fields Practice.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

 

For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.