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Norfolk GP surgery is rated as Outstanding by the Care Quality Commission

21 January 2016
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Park Surgery in Great Yarmouth, Norfolk, to be Outstanding following an inspection in November.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

The Park Surgery (Dr Noakes and Partners) provides general medical services to approximately 10,600 patients in the urban areas of Great Yarmouth and the suburban areas of Gorleston and Bradwell.

A full report of the inspection has now been published and is available on this website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Park Surgery highlights a number of areas of outstanding practice, including:

  • In response to the high rates of teenage pregnancy and termination of pregnancy (TOP) rates in the area, one GP had trained to fit intrauterine coil devices and contraceptive implants. As a result the practice had seen a 60% decrease in the number of patients undergoing TOPs since 2011.
  • Patients who did not attend for bowel and breast screening were identified by the practice and written to with supporting information to ensure they were able to make a clear and informed choice. In addition patients who did not attend for cervical screening were personally telephoned by the practice manager in the early evening to ensure they had received the information to make an informed and valid choice.
  • The practice had a health trainer to support weight management, alcohol reduction and smoking cessation and could demonstrate this had a positive impact for patients using this service.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear The Park Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Norfolk.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients.

“There was a very clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients which it took into consideration and acted upon.

“For those people with the most complex needs, the practice worked with relevant health and care professionals to deliver a multidisciplinary package of care. In particular we found the practice to be outstanding for providing services for older people, people with long term conditions, families, children and young people, working age people, people whose circumstances might make them vulnerable and people experiencing poor mental health.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on The Park Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.