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Norfolk care home is rated as Inadequate by CQC

2 February 2015
  • Media

The Care Quality Commission (CQC) has told Salisbury Residential Home in Great Yarmouth it must make improvements or face enforcement action.

During an unannounced inspection in November, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led.

A full report of this inspection has been published on CQC’s website and can be found at:

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Salisbury Residential Home has been rated as Inadequate.

The report identified a number of concerns where improvements are required, including:

  • The quality of the service was not being effectively monitored and some people’s records were inaccurate.
  • Staff felt supported and were happy in their work. However, the leadership of the service had embedded a culture where staff delivered care in an institutionalised way and not in line with a person’s individual need or preference.
  • There were not always enough staff to meet people’s needs or to keep them safe and medicines were not always managed safely.
  • Staff did not always treat people with consideration or respect and people did not always have choice. There was little evidence to show that people were involved in making decisions about their care.
  • The home’s management and staff did not have a good understanding of the Mental Capacity Act (2005) or the Deprivation of Liberty Safeguards. Therefore there was a risk that people who lacked capacity to make their own decisions did not consistently have their rights protected.

Sue Howard, Interim Deputy Chief Inspector of Adult Social Care, said:

“We found that the care provided at Salisbury Residential Home fell short of what we expect services to provide. We have told the home they must take action to resolve the issues we identified.

"Although many people said staff treated them with kindness and compassion, we found examples where people’s needs had not been met and where people had not been protected against risks. It is important that people always have a choice regarding their care but this was not always done at the service

. “We have made it clear that we will return to the home to check that the necessary improvements have been made. If not, we will take further action to make sure people living there receive care which is safe, effective, caring and responsive to their needs.”


For media enquiries, contact Helen Gildersleeve on 0191 233 3379 or the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors


CQC has rolled out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.