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Newton Heath GP Surgery rated inadequate and placed into special measures by CQC

11 May 2016
  • Media

England’s Chief Inspector of General Practice has rated a Newton Heath GP surgery as Inadequate and placed the practice into special measures following an inspection by the Care Quality Commission (CQC).

A specialist team of inspectors rated Droylsden Road Family Practice, operated by Dr A Haq, and Dr S Kahn, in Newton Heath, Manchester as Inadequate for providing services that were safe, effective, caring, responsive to people’s needs and well led.

Under CQC’s new programme of inspections, all of England’s GP practices are being inspected and given a rating. Overall, Dr A Haq, and Dr S Kahn’s practice has been rated as Inadequate and placed in special measures. The service was also rated inadequate for the services provided to all population groups.

The practice was inspected in March 2016 by an inspection team which was led by a CQC inspector and included a CQC pharmacist inspector, a GP and practice manager as specialist advisors.

Some of the issues that inspectors noted, included:

  • No clinical accountability or responsibility in the running of the practice.
  • Inadequate systems in place to reduce harm to patients such as fire safety.
  • Dirty and cluttered premises.
  • No infection control practices.
  • Staff were not clear about reporting significant events, incidents and near misses, and there was no evidence of staff communicating about these issues or being able to learn from them.

A full report of this inspection has been published on the CQC website at:

Sue McMillan, Deputy Chief Inspector of General Practice said:

“It is important that the people who are registered at Dr A Haq, and Dr S Kahn’s practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“Whilst some people spoke positively about the practice, we received comments that were a cause for concern particularly about access to appointments and patients having their concerns being taken seriously during consultation. Action must be taken to address the wider concerns we identified so that patients receive safe, high-quality primary care.

“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.

“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider taking steps to cancel its registration with CQC.”

Patients registered with the practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Communications Officer Kerri James on 0191 233 3324 or 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Under CQC’s new programme of inspections led by Prof Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating. 


Since October 2014, any GP practice that is found to be Inadequate on inspection will automatically be placed into special measures, opening the way to a package of support from NHS England. Within six months, CQC will carry out another comprehensive inspection. If the overall rating remains Inadequate, CQC will begin proceedings to cancel its registration, subject to the usual representations process.


To get to the heart of people’s experiences of care, we always ask the following five questions of services. 

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.