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New Wave Integrated Care Limited rated Outstanding by the Care Quality Commission

27 April 2017
New Wave Integrated Care Limited
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by New Wave Integrated Care Limited based in Boscombe and Springbourne Health Centre, in Bournemouth, Dorset to be Outstanding following an inspection in March 2017.

Inspectors rated the care at New Wave Integrated Care Limited, Outstanding for being responsive to people’s needs and well-led, and Good for being safe, caring and effective.

New Wave Integrated Care Limited is located in the Boscombe area of Bournemouth, a large seaside town on the south coast. New Wave Integrated Care Limited provides a walk-in-centre service aimed at patients living in the BH1 to BH5 postcode areas of Bournemouth. Patients who live outside of these postcode areas can also access the service. The service is contracted by NHS Dorset  clinical commissioning group (CCG) to provide services on Saturday and Sundays only. 

Full copy of the inspection report can be found on our website.

Professor Steve Field, CQC's Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service at New Wave Integrated Care Limited, people are entitled to services which provide safe, effective, compassionate and high quality care. The staff here have demonstrated a real commitment to their patients."

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the service to be Outstanding. I hope other out of hours services will see this provider as a model for excellent care.” 

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

"There are only a handful of out of hours services which have been rated in England as Outstanding and to gain this is a real achievement."

“It is very clear that New Wave Integrated Care Limited is providing an excellent out of hours service which is an asset to people living in Bournemouth."

“We found a well-run service that was constantly learning, and striving to improve the services they provided to their patients."

"It was very impressive to see the innovation at the service, which was leading to better results for their patients."

“This is a great example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

The provider worked with the local community in particular the Boscombe Community Forum and Neighbourhood Plan to shape the future of the community and to ensure the health needs of the local population were met. 

Patient’s individual needs and preferences were central to the planning and delivery of the service. For example, the service had designed their own patient feedback questionnaires to ensure patient’s needs were met by the service. The service was promoted to vulnerable groups through close links with Boscombe Community Forum and the outreach work of GPs.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.