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Martham House, Redhill rated Outstanding by the Care Quality Commission

4 July 2017
Martham House
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by Martham House based in Redhill, Surrey to be Outstanding following an inspection in May 2017.

Inspectors rated Martham House Outstanding for being well-led, responsive to people’s needs and effective , and Good for being safe, and caring.

Martham House provides accommodation and support for adults with learning disabilities. The service focuses on providing services for people with Autism or specific disorders which mean they require specialist support to manage emotional, behavioural and communication needs.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Martham House provides an exceptional service specifically designed to meet the needs and enhance the lives of people living there."

“It was encouraging to see that a wide range of activities were available and initiatives were in place to stimulate people’s interests and to provide them with a real focus for activities alongside conversations to promote independence"

“The team should be incredibly extremely proud of the work they do. I congratulate the staff at Martham House for achieving our highest rating.”

Inspectors found that people were actively encouraged to be involved in making healthy choices about their food and drink. Where it was appropriate, people had opportunities to develop their cooking skills and take responsibility for the planning and preparation of their meals. Specialist dietary needs were well understood and managed accordingly.

People received a highly personalised service that was exceptionally responsive to their changing needs. Staff encouraged people to connect with their local community on a daily basis. People had excellent access to educational and leisure opportunities that were bespoke to their preferences and interests.

People benefited from a person centred service which actively sought their views and promoted individual well-being, inclusion and openness. The provider's vision and values were consistently demonstrated by staff in their interactions with people and each other.

The full inspection report can be found on our website.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 July 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.