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Marie Curie Hospice Newcastle rated Outstanding by Care Quality Commission

Published:
15 September 2016
Service:
Marie Curie Hospice Newcastle
Categories:
  • Media,
  • Hospices

The Care Quality Commission (CQC) has found the quality of care provided by Marie Curie Hospice Newcastle to be ‘Outstanding’ overall following an inspection in June 2016.

The Marie Curie Hospice, Newcastle provides specialist care for people with cancer and other life-limiting illnesses. The Newcastle hospice provides in-patient care, day care, out-patient support and short breaks. The hospice is registered for 22 people with 20 people receiving treatment when inspectors visited.

The hospice was rated Outstanding for being effective, caring and well-led, and Good for safe and responsive.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“We found the care provided at Marie Curie Hospice Newcastle to be outstanding. The staff should feel proud of the work they do and for the excellent level of person-centred care the staff are providing with the residents.

“What really struck us about this service was the level of personalised and innovative care that people received. We found numerous examples where staff had gone the extra mile to meet people's wishes and create special memories for relatives. For example, arranging weddings, other celebrations and supporting people to attend events or fulfil their wishes.

“Whilst this should be standard practice across the sector, we do not see it often enough and this, amongst other good practice found, is why this service deserves the outstanding rating which has been awarded.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”

A full report of the inspection has been published.

The report highlights a number of areas of outstanding practice.

The hospice excelled at providing people with person-centred care that met all of their needs, physically, emotionally and spiritually. Dedicated, committed and compassionate staff provided care that maintained people's dignity and respect.

One person told us, "Its brilliant, [I am] happy to be here and staff are happy to help." Another person said, "I am having an absolutely marvellous time, I came in a week ago and wanted to crawl into a hole. This week I feel so much better."

The hospice was keen to not be a stand-alone service and had developed string partnerships with other organisations. They also took part in research projects to help advance palliative care.

Daily handover meetings and the weekly multi-disciplinary team (MDT) meeting ensured all people were discussed in-depth by a range of professionals. Care and treatment was evaluated every day to reflect people's changing needs.

Ends

For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.