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Manor Court, Plymouth rated Outstanding by Care Quality Commission

8 December 2017
Manor Court
  • Media,
  • Care homes with nursing

Manor Court in Blandford Road, Plymouth has been rated Outstanding by the Care Quality Commission following a recent inspection.

Inspectors rated the service Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs. The service was rated Outstanding overall.

Manor Court is a residential service providing care without nursing. Nursing services are provided by community nursing teams. Residential care is provided for 36 older people, some living with dementia.

The provider had a strong sense of values which were embedded into staff practices, training and the care delivered to people living in the service.

There was an positive, open culture which allowed a range of ways for people to be involved in their care. People living in the service and staff worked together on how the service was run and express their views to ensure a safe, friendly atmosphere. This also led to staff having an enhanced knowledge and understanding of people’s holistic needs. New initiatives, based on research and best practices, were being constantly implemented to improve and enhance care

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Manor Court is clearly a service that has placed providing consistent, high quality person-centred support that enables people live independently, at the very heart of its operations."

“The service was rated Good during our previous inspection in June 2015 and I am delighted that the service has continued to develop the high standard of care and enabled the service to achieve our highest rating after this recent inspection."

“To receive an Outstanding rating is a commendable achievement and the staff and management at the service should be very proud of this and the consistent high quality, compassionate and person-centred support they are providing”

The full inspection report can be found on our website.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
8 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.