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Manchester GP rated as Inadequate following CQC inspection

4 May 2017
Merseybank Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has again rated Merseybank Surgery in Chorlton cum Hardy as Inadequate and the practice remains in special measures following an inspection by the CQC in January.

The practice was originally rated Inadequate and placed into special measures in July 2015. Following improvements, and another inspection, the practice’s rating was amended to Requires Improvement in April 2016. However inspectors were still concerned about the safety of patients so they remained in special measures to ensure close monitoring. This latest inspection sees the practice again rated as Inadequate.

A full report of this inspection has been published on our website.

Alison Holbourn, CQC's Deputy Chief Inspector of General Practice, said:

“We found that people registered with Merseybank Surgery are not getting the high quality care which everyone should expect to receive from their GP."

“Although there were improvements at a previous inspection in April last year, we still had concerns about safety at the practice, so they remained in special measures to ensure there was close monitoring and support available for them to improve. However, the practice has been unable to sustain the improvements and they now return to special measures."

“We remain particularly concerned about the safety of the services being provided. We found that the practice was not responsive to learning from incidents, and where risks were being identified, appropriate action was not taken to reduce the likelihood of a repeat."

“Following this inspection we also found fresh concerns around leadership at the practice. For example patients had been informed that a merger would be taking place imminently but this is not the case, and there were no formal plans in place. The GP as sole provider and decision maker did not have any plan or evidence as to how the practice would maintain improvement, whilst a merger was negotiated, or what would happen if a merger did not take place."

“CQC are taking enforcement action against this provider to ensure that steps will be taken to improve the quality of care for patients.”

Some of the areas where CQC have told the practice they must improve:

  • Have systems and processes that are established and operated effectively to ensure that an effective service is being provided.
  • The practice should ensure all staff receive training appropriate to their role.
  • Have a system to obtain patient feedback and monitor verbal comments and complaints
  • Ensure care and treatment is provided in a safe way.
  • Take appropriate action whenever risks and issues are identified.

The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.