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Liverpool care home, Cambridge Court, rated Inadequate following Care Quality Commission inspection

15 July 2016
Cambridge Court Care Home
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Cambridge Court Care Home, Waterloo, Liverpool has been placed in special measures to protect people using this service, after being rated as Inadequate following an inspection by the Care Quality Commission in April this year.

Cambridge Court Care Home is located in Waterloo in Liverpool. The home provides 24 hour long term care, respite residential care and care for residents with nursing and dementia care requirements.

At the time of the inspection, there were 50 people living in the home.

We carried out an unannounced comprehensive inspection of this service on 7 September 2015 and breaches of legal requirements were found and the service was rated as, Requires Improvement. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the identified breaches. We undertook this comprehensive inspection to check that they had followed their plan and to confirm that they now met legal requirements.

Under CQC’s new programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Cambridge Court has been rated as Inadequate.

The full report from the inspection can be found on this website.

Our most recent report identified a number of areas which we found concerning including:

  • Safe recruitment practices were not always followed to ensure staff were suitable to work with vulnerable people. We found that there were not always sufficient numbers of staff on duty to meet people's needs effectively. Some people told us they had to wait for support at times.
  • Deprivation of Liberty Safeguards had been applied for appropriately but conditions within the authorisations were not always met. When people lacked capacity to consent, principles of the Mental Capacity Act 2005 were not always followed.
  • The storage of people's private records had improved since the last inspection, but we found that they were not always stored securely.
  • We were told that independence was not always promoted and staff did not always communicate with people effectively when providing support.
  • We found people had choice with regards to their daily routine; however preferences regarding care and treatment were not always met.
  • There was a lack of activities available for people to participate in and an activity co-ordinator was being recruited.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and well-led high quality care.

“Although people told us they were treated with dignity and respect and that staff were kind, we were concerned for people’s safety without the proper systems in place to support to staff.

“Our first instinct is to make sure the service improves, but we must take action to protect people when we are worried about their safety.

“The service will be kept under review and, we will not hesitate to take further enforcement action should the service deteriorate further.”


For further information please contact CQC Regional Communications Officer Kerri James by email by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.