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The Lister Hospital is rated Outstanding by CQC

30 June 2017
The Lister Hospital
  • Media,
  • Hospitals

A private hospital in central London has been rated as Outstanding overall by the Care Quality Commission.

The Lister Hospital on Chelsea Bridge Road was rated Outstanding for being well-led and responsive. It was rated Good for being safe, effective and caring.

CQC inspectors found that there were systems in place to keep people safe and learn from incidents. Learning from incidents that occurred in other departments was shared across the hospital.

The environment at the hospital was visibly clean and well maintained. There were appropriate measures in place to ensure the spread of infection was prevented.

There were systems to ensure safe storage, use and administration of medicines.

There were sufficient nursing and medical staff to ensure patient safety was maintained at all times.

Care was planned and delivered in line with current evidence-based guidance, standards and best practice. Patient outcomes were collected and monitored to improve care.

Inspectors observed evidence of collaborative working and positive relationships across all departments within the hospital.

In critical care, staff demonstrated a consistent approach to providing highly individualised care that contributed to emotional wellbeing and a positive recovery. 

A consultant-led critical care post-discharge support programme (PDSP) was based on a holistic model of care. The PDSP had an international scope. Patients who were discharged to countries outside of the UK had access to this by video link.

The Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“It is always encouraging to see outstanding care provided by any hospital. At The Lister we found that patients were treated with compassion and their privacy and dignity were maintained."

“Patient feedback forms were positive, as were comments we received from patients themselves. The needs of individuals were taken into account when planning care and treatment. Patients could access care when they needed it and there was a choice and flexibility around appointments and most procedures were elective."

“Within surgery, we found that staff went above and beyond their duty to accommodate patients’ individual needs in different ways. We found a culture of friendly professionalism, support and respect at all levels throughout the surgical division.”

However, there were some areas where services could be improved:

  • Not all staff had access to the same documentation system.
  • Not all staff had completed their mandatory training.
  • Not all complaints were responded to within the 20 day timeframe.
  • There was a high vacancy rate for inpatient and theatre staff.
  • In radiology, inspectors found that prescription pads were not stored securely.
  • The outpatients department did not have a separate waiting area for children.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
30 June 2017

Notes to editors

The Lister Hospital is operated by HCA International Ltd. The hospital employs more than 500 consultants and nursing staff and has 61 beds. Facilities include four operating theatres, a six bedded level 3 critical care unit and an endoscopy suite.

The hospital provides surgery, medical care, critical care, and outpatients and diagnostic imaging. All services at this hospital were inspected during CQC’s visit.

The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.