A private hospital in central London has been rated as Outstanding overall by the Care Quality Commission.
The Lister Hospital on Chelsea Bridge Road was rated Outstanding for being well-led and responsive. It was rated Good for being safe, effective and caring.
CQC inspectors found that there were systems in place to keep people safe and learn from incidents. Learning from incidents that occurred in other departments was shared across the hospital.
The environment at the hospital was visibly clean and well maintained. There were appropriate measures in place to ensure the spread of infection was prevented.
There were systems to ensure safe storage, use and administration of medicines.
There were sufficient nursing and medical staff to ensure patient safety was maintained at all times.
Care was planned and delivered in line with current evidence-based guidance, standards and best practice. Patient outcomes were collected and monitored to improve care.
Inspectors observed evidence of collaborative working and positive relationships across all departments within the hospital.
In critical care, staff demonstrated a consistent approach to providing highly individualised care that contributed to emotional wellbeing and a positive recovery.
A consultant-led critical care post-discharge support programme (PDSP) was based on a holistic model of care. The PDSP had an international scope. Patients who were discharged to countries outside of the UK had access to this by video link.
The Chief Inspector of Hospitals, Professor Sir Mike Richards, said:
“It is always encouraging to see outstanding care provided by any hospital. At The Lister we found that patients were treated with compassion and their privacy and dignity were maintained."
“Patient feedback forms were positive, as were comments we received from patients themselves. The needs of individuals were taken into account when planning care and treatment. Patients could access care when they needed it and there was a choice and flexibility around appointments and most procedures were elective."
“Within surgery, we found that staff went above and beyond their duty to accommodate patients’ individual needs in different ways. We found a culture of friendly professionalism, support and respect at all levels throughout the surgical division.”
However, there were some areas where services could be improved:
- Not all staff had access to the same documentation system.
- Not all staff had completed their mandatory training.
- Not all complaints were responded to within the 20 day timeframe.
- There was a high vacancy rate for inpatient and theatre staff.
- In radiology, inspectors found that prescription pads were not stored securely.
- The outpatients department did not have a separate waiting area for children.
Ends
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It is always encouraging to see outstanding care
The Chief Inspector of Hospitals, Professor Sir Mike Richards