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Linden House rated Outstanding by the Care Quality Commission

1 December 2017
Linden House
  • Media,
  • Care homes with nursing

Linden House, in New Street Lymington, Hampshire has been rated Outstanding by the Care Quality Commission following a recent inspection. The care home was rated Outstanding for being effective and responsive to people’s needs and Good for being safe, caring and well-led.

Linden House provides accommodation for people who require nursing or personal care for up to 60 older or younger people some of whom may be living with dementia. There were 52 people living at the home at the time of this inspection.

The full inspection report can be found on our website.

Key findings from the inspection include;

  • People felt safe living at Linden House and they were very much at the heart of the service. People’s families felt the service went above and beyond and were extremely experienced at looking after people living with dementia.
  • The home and gardens was designed to create a suitable environment for people living with dementia. People’s wellbeing and independence had been enhanced by the environment. This ensured people had a meaningful life and created a relaxing and calm atmosphere around the home.
  • Staff had the specialist knowledge and skills required to meet people’s needs living with dementia. Specialist dementia care training was provided so staff could interact with people and fully understand and respond to their needs.

Linden House has continued to provide consistent, high quality person-centred care and the management and staff should be proud of this and achieving CQC’s highest rating.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
01 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.