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Leicester care service is rated Outstanding by the Care Quality Commission

4 August 2017
Church View
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Church View in Stoneygate, Leicester, to be Outstanding following an inspection in June.

Church View is registered to provide care and support for up to eight people with a learning disability who present behaviours which challenge.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Church View was rated Outstanding for being caring, well-led and responsive and Good for being effective and safe.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered to people living at Church View.

“The service was exceptionally well led by a dedicated registered manager who was passionate about the people who lived at the home. The culture and ethos within the service was that of transparency and empowerment. This was achieved by encouraging people's involvement and ensuring they had access to information which supported and promoted their equality, diversity and human rights.

“We saw that people were at the centre of their care and found clear evidence that their care and support was planned with them, and not for them.

“Each person had an 'All about me' record which provided a clear picture of the person including their needs, wishes, fears and aspirations. People were supported and encouraged to have strong links with the local community.

“People spoke of the trusting relationships they had with staff and the positive impact this had on their day to day lives.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.