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Lancashire care service rated Outstanding by Care Quality Commission

31 October 2017
West Lancashire Short Break Services
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by West Lancashire Short Break Service, to be Outstanding following an inspection in June and August 2017.

West Lancashire Short Break Service provides accommodation for up to six people over the age of 18 with a diagnosis of a learning disability, autistic spectrum, physical disability and older people on a short term basis. At the time of the inspection 70 people were accessing the service and six people were in receipt of care at the home during the inspection

The service was rated Good for being safe, caring and well-led and Outstanding for being responsive and responsive.

Some of the features of the inspection included:

There was an exceptional training programme in place that provided in depth and relevant knowledge and skills to fully equip staff to meet the individual needs of guests. Professionals were exceptionally positive in their feedback about the home and the quality of the care they provided ensuring the guest's individual health needs were met.

Inspectors received exceptional feedback about the management and oversight of the home. Audits and quality checks were in place that demonstrated the ongoing oversight and development to ensure guests received a high standard of care whilst in the home

A full report can be found on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“This is a service that provides exceptional care to people and provides excellent training for its staff. Service users were referred to as guests, this philosophy permeated throughout the service."

“Guests had access to relevant professionals to support their individual and holistic needs. Professionals were extremely positive about the home and service it offered to guests. Meals provided were balanced and nutritious and where guests required specialist support, staff delivered this in line with their individual and assessed needs."

“Information in care records was exceptional and clearly demonstrated guest's current needs, likes and choices. There was an excellent activities programme in place that allowed guests to enjoy a meaningful and fulfilled life during their stay in the home."

“It is clear that the service invested in its people (Guests) and staff. Staff were exceptionally caring and extremely well trained. They had undertaken a British Institute of Learning Disabilities (BILD) course to enable specialised learning disability training to be delivered to the staff team. It for these reasons and many more that we have rated the service as Outstanding.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
31 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.