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Lancashire care home is rated as Inadequate and placed into special measures by CQC

28 April 2016
Oakendale Residential Care Home
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The Care Quality Commission (CQC) has told Oakendale Residential Care Home in Preston, Lancashire that it must make improvements to protect the safety and welfare of people living there.

CQC carried out an unannounced inspection at the home in October 2015 to follow up on findings from the previous inspection in June, which rated the service Requires Improvement. Inspectors found, during the latest inspection, that the providers had failed to deliver services that were safe, effective, caring, responsive to people’s needs and services that were well led.

Overall, Oakendale Residential Care Home has been rated Inadequate and has been placed into special measures.

A previous inspection in June 2015 rated the service Requires Improvement overall, inspectors returned to the service in October and saw that the care being provided had deteriorated. There was not enough skilled, qualified and experienced members of staff to ensure people’s needs were being met in a timely manner, and to ensure the safety of residents – inspectors also noted that recruitment of staff was not conducted using a robust system and the provider had failed to ensure staff were safe to work with vulnerable people. The provider was not employing a robust system to record accidents and incidents, and therefore could not mitigate any risk in future or prevent reoccurrence. Medicine management in the home was poor, systems used by the service were not robust and placed people at risk of not receiving their medicines as prescribed. Staff were not being supported with adequate training or appraisals, and there was a lack of knowledge surrounding the Mental Capacity Act 2005, and capacity assessments were not always being conducted or recorded effectively. The provider did not employ robust systems to adequately monitor the quality of service being delivered and inspectors found evidence that the service had not been notifying the commission of incidents, as required by law.

A full report is available on this website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“It is extremely disappointing that the provider has not taken the findings of our inspection in June 2015 seriously and failed to make the required improvements to ensure the people living in Oakendale Residential Care Home are well cared for.

“People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that the lack of identifiable improvement is unacceptable.

“We have been working with Lancashire County Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. The service has been placed into special measures – and we are considering taking enforcement action and will report on this action when it is completed.”

Any regulatory decision that CQC takes is open to challenge by a registered provider/person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process here:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit: