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Kettering community support service is rated Outstanding by the Care Quality Commission

9 May 2017
Consensus Community Support Limited- 55 Headlands
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Consensus Community Support Limited- 55 Headlands in Kettering, Northamptonshire, to be Outstanding overall following an inspection in March.

This service supports people with their personal care needs in a supported living environment. At the time of our inspection there were 25 people receiving support from Consensus Community Supported Limited – 55 Headlands.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Consensus Community Support Limited- 55 Headlands was rated Outstanding overall, Outstanding for being caring, well-led, responsive and safe and Good for being effective.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support given to those using Consensus Community Supported Limited – 55 Headlands."

“People’s diversity and individuality were celebrated and strengthened, and staff treated people with care, compassion and great kindness. The exceptionally caring approach by the staff at the service was clear to see and this supported people to have lovely relationships with the staff."

“People were supported to create and individualise their own person centred care plan which truly reflected them as a person and the support they required.  For example, people were able to request specific members of staff to support them. This could be because they had built up a relationship with particular members of staff, or because the staff member had skills they required such as driving, or because they shared common interests such as fishing or clothes shopping."

“The attitude and motivation of staff to see people flourish was shared by a team approach which put people at the heart of everything they did."

“This strong commitment to providing people with person centred care and support was evident in every aspect of care provided by the staff, and it was evident from care records that this attitude and the efforts staff went to was maintained at all times."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.


Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.