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Kent Home Care Provider rated Outstanding by the Care Quality Commission

4 August 2016
No Place Like Home
  • Media

The Care Quality Commission (CQC) has rated the care provided by No Place Like Home Bespoke Later Life Support as Outstanding overall, following an inspection in May 2016.

Inspectors rated No Place Like Home Outstanding for being effective, well-led and responsive to people’s needs, and Good for being safe and caring.

No Place Like Home is a small companionship and care company that provides personalised home support service for Canterbury and Swale senior residents.

A full report of the inspection has been published today on this website.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“No Place Like Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.

“The provider made sure that people received personalised care that met their needs and interests. This was delivered by staff who had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • The practice had a clear vision and culture of strong person centred care, and for people to make the most of their later life.
  • The provider had a commitment to staff learning and development, this included, innovative training to develop an understanding of the complexities of supporting people with dementia.
  • Staff had the skills and knowledge to confidently perform their roles and responsibilities.
  • Staff were matched to people who had similar interests using a profiling tool. This enabled people to continue with activities they enjoyed, and people received consistent support from the same personal assistants who knew them well.
  • People’s care and support was proactively planned in partnership with them and their loved ones. A personal programme was in place to ensure that a person’s needs, preferences and interests were met.
  • The provider maintained an active role in the local community to improve dementia awareness and support available to people.

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.