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Kent care at home service rated Outstanding by the Care Quality Commission

5 April 2017
Home Instead Senior Care Tunbridge Wells, Sevenoaks & Edenbridge
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by, Home Instead Senior Care, in Tonbridge, Kent, to be Outstanding following an inspection in November 2016.

Inspectors rated Home Instead Senior Care as Outstanding for being responsive to people’s needs and well led while rating it Good for being safe, effective and caring.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“We were really impressed by the outstanding level of care and support people living in their own homes received from Home Instead Senior Care.

“We were delighted to see care that was exceptionally person-centred where people’s lives and well-being were enriched by passionate and caring staff who encouraged and supported people to remain independent.

“People benefited from an organised service with excellent leadership. The service had a clear vision for providing high quality care where people were at the heart of the service, and this was clearly demonstrated through every aspect of the care provided.

“The team should be extremely proud of the work they do. I congratulate the staff at Home Instead Senior Care for achieving our highest rating.”

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said:

“I am tremendously pleased to be able to congratulate Home Instead on their 15th Outstanding rating.

“I can confidently say that there is something very special about them and I know how committed they are about making a difference for the people they support.

“Home Instead is a great example of how excellent care can be achieved by care services – which is what we all want to see.”


For further information please contact CQC Regional Engagement Manager John Scott on 07789 875 809 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.