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Kent care home rated Outstanding by the Care Quality Commission

6 October 2017
Gresham House
  • Media,
  • Care homes with nursing

A Kent care home has been rated Outstanding by the Care Quality Commission following a recent inspection.

Gresham House in Staplehurst, Kent was rated Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led.  The overall rating was Outstanding.

Gresham House provides support and accommodation to adults with a learning disability.  There were 12 residents at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Gresham House is clearly a service where people experience a high level of care and support that not only promotes their wellbeing but also encourages them to enjoy a fulfilled life."

“Staff were found to go  the extra mile when performing their duties including holding one to one sessions with residents who had displayed signs of anxiety."

“Inspectors found people were encouraged by staff to make their own decisions and set goals and actively promoted independence."

“Relatives told inspectors that they felt people living in the service were well cared for and valued by all the staff."

“To receive an Outstanding rating overall is a commendable achievement and the staff and management at the service should be very proud of the high quality, person-centred care they are providing”

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
06 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.