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Ivy House Nursing Home, Shipley, is rated as Inadequate by CQC

13 February 2015
  • Media

The Care Quality Commission (CQC) has told Ivy House Nursing Home in Shipley, West Yorkshire that it must make improvements or face further enforcement action.

During an unannounced inspection in November 2014, inspectors found that they were failing to provide care which was safe, effective, responsive or well led. Inspectors also found that improvements required as a result of a previous inspection in April 2014 had not all been made.

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Ivy House Nursing Home has been rated as Inadequate.

Inspectors identified a number of areas in which improvements were required, including:

  • Care plans were not always up to date with the most relevant information and carers did not always follow the information provided in the plans risking the administration of unsafe or inappropriate care.
  • Inspectors found evidence of incidents having occurred which had not been reported to the CQC or the local authority in line with safeguarding procedures.
  • The provider had failed to fully implement an effective system to regularly assess and monitor the quality of service that people received.
  • There was a system in use for recording, investigating and responding to complaints however inspectors saw no evidence that learning from complaints had resulted in changes to practices within the home.
  • Staff were not always provided with sufficient or effective training and there were not enough qualified, skilled and experienced staff to meet people's needs.
  • The manager lacked understanding about governance and quality systems.
  • There were areas of the home that had not been well maintained and posed a risk to the health of the residents.
  • Residents of the home were not being supported or respected in a way that promoted their dignity.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that sufficient improvements had not been made since our previous inspection and a number of concerns around the health and welfare of the residents remain. We have told the provider that they must take action to resolve the issues we have identified.

“The people for whom they are providing a service are entitled to services that are of a consistently high quality and care that is tailored to meet people’s individual needs.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.