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Islington’s Lennox House rated Inadequate by CQC

11 May 2017
Lennox House
  • Media,
  • Care homes with nursing

An Islington care home run by Care UK Community Partnerships Ltd, has been rated as Inadequate by the Care Quality Commission.

Lennox House in Durham Road provides residential care and nursing care for up to 87 older men and women in purpose built accommodation. Following the unannounced inspection in January 2017, it has been rated as Inadequate for being safe and well-led. It is rated Requires Improvement for being effective, caring and responsive.

During the most recent inspection CQC found that there was:

  • No registered manager in place, as required by law.
  • Medicines were not managed safely. People had missed their medicines due to a lack of supply or other administration and recording errors.
  • There was insufficient effort being made to engage and stimulate people, including people who remained in their rooms.
  • The service was not well led. Systems to assess, monitor and drive improvement in the quality and safety of the service were not effective

Alison Murray, CQC’s Head of Inspection - London, Adult Social Care, said:

“It is disappointing that standards at Lennox House have fallen. Although almost everyone we spoke with who used the service, relatives and friends, praised staff for their caring attitudes, we found significant shortfalls in the quality of care people received. The overall rating for this service is now Inadequate and the service is in special measures."

“If not enough improvement is made we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service."

“For adult social care services the maximum time for being in special measures will usually be no more than 12 months.”

You can read the report on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

The home is divided over four floors. On the ground floor intermediate care (this is short term care for people who usually live in their own home) is provided for a maximum of 12 people. Residential care for people using the service who do not require nursing care is provided on the first floor. Nursing care is provided on the other two floors.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.