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Ipswich care service is rated Outstanding by the Care Quality Commission

6 July 2016
L'Arche Ipswich
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The Care Quality Commission has found the quality of care provided by L'Arche Ipswich The Cornerstone to be Outstanding overall following an inspection carried out in April.

L'Arche Ipswich The Cornerstone is registered to provide personal care and offers live-in support to people living with a learning disability.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.  L'Arche Ipswich The Cornerstone  was rated Outstanding overall, Outstanding for being caring, responsive and well-led and Good for being safe and effective.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of L'Arche Ipswich The Cornerstone and inspectors were struck by how caring staff were to those using the service.

“The people who used the service and the assistants lived as part of the same community. They all used the same facilities, such as the kitchen, living space and garden, which added to the open, lively atmosphere which developed relationships that were full and meaningful.

“The service was outstandingly well led by a management team that was committed to finding new and innovative ways to support the people to be citizens in the wider community, to lead a full and active life.

“Staff treated people as peers and they all interacted together as equals in their shared home.

“The organisation has a clear vision and set of values that includes the core values of respect, involvement, compassion, dignity, independence, equality and safety. This was reflected by the imaginative and person centred way the management team and assistants work with the people they support and care for.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.