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Ilford practice rated Inadequate by CQC

2 March 2017
Dr Surinder Babbar
  • Media,
  • GP and GP out-of-hours services

A GP practice in East London has been rated as Inadequate by the Care Quality Commission.

Dr Surinder Babbar’s practice in Ilford, also known as The Courtland Surgery, has been moved into special measures, following the CQC inspection in January 2017.

CQC’s inspection team found that patients were at risk of harm. There were concerns in relation to safeguarding, chaperoning, infection control, medicine management, recruitment, fire and health and safety.

There was insufficient attention given to the safeguarding of children and vulnerable adults. There was evidence that the practice did not always maintain accurate, complete and up-to-date records in respect of each patient.

The surgery, which has around 3,000 patients on its books, has been told it must now improve in a number of areas including:

  • Ensure accurate, complete and contemporaneous records are maintained in respect of each patient.
  • It must ensure that the premises and equipment are safe and all risks are assessed and mitigated. This includes undertaking risk assessments for fire, Legionella and the control of substances hazardous to health.
  • Ensure there are processes for identifying, recording, investigating and sharing learning from incidents.
  • Ensure confidential patient information is stored securely and ensure the security of blank prescriptions forms.

Ursula Gallagher, Deputy Chief Inspector of General Practice, at CQC said:

We are placing this service in special measures. Services placed in special measures will be inspected again within six months.

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a

further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration. Special measures will give people who use the service the reassurance that the care they get should improve.

“We were pleased, however, that patients were positive about their interactions with staff and said they were treated with compassion, dignity and respect.”

Patients registered with practices being placed into special measures should be aware that support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety whilst improvements are being made.

A full report of this inspection has been published.


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Last updated:
29 May 2017

Notes to editors

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.