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Huddersfield GP surgery rated Inadequate and placed into special measures by the CQC

26 May 2017
Dr Hafiz Rehman
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated Dr Hafiz Rehman (Thornton Lodge Surgery), in Huddersfield as Inadequate, and placed the practice into special measures following an inspection by the CQC in February.

CQC carried out a focussed inspection of the provider in January to follow up issues around safe care that had been identified at an earlier comprehensive inspection in December 2015. During the course of the focussed inspection a number of new concerns were identified. As a result, CQC returned to complete a comprehensive inspection of the practice in February.

The practice was rated as Inadequate for being safe, effective and well-led, and Good for caring and responsive.  Overall the practice is rated as Inadequate.

Alison Holbourn, Deputy Chief Inspector of General Practice at CQC said:

“We found that people registered with Dr Hafiz Rehman are not getting the high quality care which everyone should expect to receive from their GP."

“When we last visited for a routine follow up inspection in January, we found fresh concerns which prompted us to carry out a full comprehensive inspection."

“This practice had previously been rated as Good overall, but requiring improvement for providing safe services, but we found a lack of progress on improvements we had asked them to make, and were concerned about people using this service."

“There were no health and safety assessments on the physical environment of the surgery, one clinician did not have the right insurance for the sessions they undertook, and investigations into incidents were not thorough with lessons learnt not being communicated widely enough to improve safety."

“We have told the practice where they must improve and are placing them into special measures to ensure that action will be taken to improve the quality of care for patients.”

A full report of this inspection has been published on our website.

Some of the areas where CQC have told the practice they must improve:

  • Action must be taken to address identified concerns with health and safety across the practice.
  • The practice must improve the processes for acting on and monitoring significant events, incidents and near misses.
  • Staff must be provided with appropriate policies and guidance to carry out their roles in a safe and effective manner.

The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.