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Hollycroft Care Home is rated as Inadequate by CQC

24 December 2014
Hollycroft Care Home

The Care Quality Commission (CQC) has told Hollycroft Care Home in Ilkley, West Yorkshire that it must make improvements or face enforcement action.

During an unannounced inspection in October 2014, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led. A full report of this inspection has been published on the CQC website today.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Hollycroft Care Home has been rated as Inadequate.

The report identifies a number of areas in which improvements are required:

  • Care plan documentation was incomplete and did not always reflect people's individual needs.
  • There were not enough qualified, skilled and experienced staff to fully meet people's needs. This was particularly evident during the morning and at lunchtime.
  • Inspectors found evidence of safeguarding incidents having occurred at the home that had not been notified to the local authority safeguarding team or CQC as required by law.
  • Staff were not always provided with sufficient training and supervision.
  • People's capacity to make decisions was not assessed in line with the requirements of the Mental Capacity Act 2005.
  • Some audits were undertaken, however the provider did not have an effective system in place to regularly assess and monitor the quality of service that people received, or to identify and manage risks to the health, safety and welfare of people using the service.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

"We found that the care provided at Hollycroft Care Home fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.

"While we did see some caring interactions between staff and people living in the home, and that in some ways people were well supported, the safety issues we identified needed urgent attention.

"We have made it clear that we will return to the home to check that the necessary improvements have been made. If not – we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs."


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

CQC has published a full report at here.

In October 2014, CQC rolled out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.