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Hillview Care Home rated Inadequate by the Care Quality Commission

5 September 2017
Hillview Care Home
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The Care Quality Commission (CQC) has told Hillview Care Home, Eston, Cleveland that they must make improvements to protect the safety and welfare of people they care for.

Hillview Care Home provides personal and nursing care for up to 53 people who live with a physical impairment, have a mental health condition, a dementia type illness or are living with a learning disability.

CQC carried out its most recent inspections in May, June and July. Inspectors found that for safety and well-led the home was inadequate and for caring, effectiveness and responsiveness they required improvement.

Read the full report from the inspection.

Some of the findings from the latest inspection included:

Prior to inspection, the Clinical Commissioning Group had shared concerns with the management of medicines at the service. The registered manager had taken some action to address these concerns. However CQC identified that the management of medicines needed to be improved.

Inspectors found that people at risk of malnutrition were not appropriately supported. Weekly weights were not consistently carried out and risk assessments and care plans relating to these had not been regularly updated.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“I expect providers should use our inspection reports to help address their problems and rectify them as a matter of urgency. There were a number of issues from this inspection that I had concerns about.

“Records showed people had been bathed at unsafe water temperatures and people had not been supported to have breakfast at a time they required to meet medical needs. Inspectors also found bins causing malodours had not been emptied and incontinence pads and disposable gloves were not readily available for staff. People's personal information was not protected because we found care records on display on each day of inspection.

“This service was not well-led. We asked the registered manager to address our immediate concerns with record keeping and with the storage of nutritional supplements on the first day of inspection. However these concerns remained at the end of inspection. Hillview will need to have a sharp focus on these and many other areas outlined in the report.

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently Hillview care home has been placed in special measures. We are currently considering our options in relation to and if not enough improvement is made, we will take action in line with our enforcement policy to begin the process of preventing the provider from operating this service.”

Last updated:
05 September 2017

Notes to editors


Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.