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Harrogate Lodge Care Home, Leeds, is rated as Inadequate by CQC

5 February 2015
  • Media

The Care Quality Commission (CQC) has told Harrogate Lodge Care Home in Leeds, West Yorkshire operated by Tamaris Healthcare (England) Limited that it must make improvements or face further enforcement action.

During an unannounced inspection in October 2014, inspectors found that the home on Harrogate Road, in Chapel Allerton, Leeds was failing to provide care which was safe, effective, caring, responsive or well led.

Inspectors found that improvements required as a result of a previous inspection in July 2014 had not been made, and they also identified further concerns.

CQC has issued the provider with warning notices setting a deadline for improvements in relation to care and welfare of people who use services, supporting staff, and quality monitoring.

A full report of this inspection has been published on the CQC website this week

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Harrogate Lodge Care Home has been rated as Inadequate.

Inspectors identified a number of areas in which improvements were still required, for example:

  • People living in the home were not kept safe due to poor medicines management and administration.
  • There was not always enough qualified, skilled and experienced staff to meet people’s needs.
  • Staff were not always provided with sufficient training and supervision.
  • Residents were being put at risk because staff had failed to report safeguarding incidents to the local authority team for investigation or notify CQC.
  • The provider’s records did not demonstrate that complaints were responded to in a timely way or that appropriate action had been taken as a result of the concerns raised.
  • Some care plans examined were found to be incomplete and did not contain enough relevant information to enable the staff to safely provide appropriate care and treatment.
  • The provider had failed to introduce an effective system to regularly assess and monitor the quality of service that people received.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that the care provided at Harrogate Lodge Care Home fell a long way short of what we expect services to provide. We have told them they must take action to address the issues we identified.

“Although people were being cared by staff that knew the residents needs quite well, our concerns around medicine management, staff training and quality monitoring needs to be addressed urgently.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


CQC has issued a warning notice to Tamaris Healthcare (England) Limited requiring action to meet:

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, Care and welfare of people who use services.
  • Regulation 10, Health and Social Care Act (Regulated Activities)
  • Regulations 2009, Assessing and monitoring the quality of service provided.
  • Regulation 23, Health and Social Care Act (Regulated Activities) Regulations 2009, Supporting staff.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.