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Harrogate care service rated Outstanding by Care Quality Commission

17 November 2017
Carefound Home Care (Harrogate)
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Carefound Home Care (Harrogate), to be Outstanding following an inspection in August 2017.

Carefound Home Care (Harrogate) is a domiciliary care service that provides support to people in their own homes. At the time of the inspection there were 40 people receiving a service. The service also provides 24-hour, live in, care to six people who live in the local community.

The service was rated Outstanding for being effective, caring and well-led and Good for being safe and responsive. A copy of the latest report can be found on our website.

Some of the features of the inspection included:

Inspectors observed very positive and compassionate relationships between people and care workers. People and their relatives were involved in the planning and reviewing of their care and were without exception, extremely complimentary about the care received. People told CQC that they were treated with dignity and respect and as individuals by care workers who were kind and caring.

There were robust and safe recruitment processes to prevent unsuitable staff working with vulnerable people. Care workers received regular supervision and received training to enable them to fulfil their role. People received support from a consistent team of staff and there were sufficient staff to meet people's needs.

Medicines too were managed safely.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“This is a service that provides exceptional care to people. Care workers were well trained and went the extra mile to meet their needs. We saw the service had a comprehensive induction programme and promoted people's independence and provided skilled and sensitive care, including end of life care."

“High quality dementia training was being provided. One example of this being used was to enhance a person's quality of life to a person living with dementia. We saw excellent person centred care organised around their previous interests and lifestyle. The service devised an activity timetable incorporating dancing, maintaining established friendships by having coffee afternoons and visiting garden centres."

“People's health was promoted to a very high standard through developing strong links and excellent relationships with health care professionals. We saw an example of how staff supported a person to be rehabilitated in conjunction with an occupational therapist. They motivated and encouraged the person and their recovery would have taken longer if they had not been involved."

“Excellent information was provided to care workers to ensure that they met the dietary needs of people they supported. Care plans we examined showed if people needed support with eating and drinking and their preferences. This service was rated as Outstanding at its last inspection in September 2015, it is clear that their focus has remained on providing excellent person-centred care and I congratulate them.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
16 November 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.