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Harlesden GP surgery rated Inadequate by CQC

10 July 2017
Park Road Surgery
  • Media,
  • GP and GP out-of-hours services

A Harlesden GP surgery has been rated Inadequate overall by the Care Quality Commission after an inspection in May 2017.

Brent borough’s Park Road Surgery was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and responsive.

The practice, which looks after 2,100 people in the area, was inspected again in May as a follow up to a comprehensive inspection in early 2016, when the practice was rated as Good.

Inspectors found that the practice must now:

  • Ensure care and treatment is provided in a safe way to patients.
  • This must include introducing systems to ensure all clinicians are kept up to date with patient safety alerts, national guidance and guidelines and put measures in place to monitor that these are being followed.
  • Ensure that staff are aware of who is carrying out the role of safeguarding lead and that all staff carrying out the role of chaperone, receive suitable training.
  • Put a system in place to ensure repeat prescriptions are managed safely.
  • Ensure effective feedback from the national GP Patient Survey for the purposes of continually evaluating and improving the quality of the service.

The practice should also:

  • Continue to monitor supplies of emergency medicines.
  • Ensure recruitment for locum clinical staff is safe and these staff have access to clinical updates and best practice guidelines.
  • Implement a failsafe process to ensure that results for all specimens taken for cervical cytology have been received.
  • Review the current arrangements for ensuring urgent referrals have been received and appointments made.
  • Review the current uptake for cancer screening programmes among eligible patients - with a view to improvement.
  • Review and improve how patients with caring responsibilities are identified and recorded on the clinical system to ensure that information, advice and support is made available to them.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“Whist I acknowledge that there has been significant turbulence in this practice I am nonetheless concerned that a practice that in early 2016 was rated as Good overall has deteriorated to an Inadequate rating. I am placing this service in special measures. Services placed in special measures will be inspected again within six months."

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service."

“In the meantime special measures will give people who use the service the reassurance that the care they get should improve.”

You can read the full report on our website.


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Last updated:
06 July 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.