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Hampshire care at home service rated Outstanding by the Care Quality Commission

25 November 2016
Forest Care
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Forest Care in New Milton, Hampshire to be Outstanding following an inspection in September and October 2016.

Inspectors rated Forest Care, Outstanding for being caring, responsive to people’s needs and well-led, and Good for being safe and effective.

The full inspection report can be found on this website.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Forest Care was exceptionally well managed and the staff confidently demonstrated committed, innovative and knowledgeable care.

“We were delighted to see that the culture of the service was open, transparent and welcoming, with people clearly at the heart of the service. People and relatives valued positive relationships with staff. Staff had excellent knowledge of what was important to the people they cared for, their life histories and interests which meant care was provided in the best way for each person .

“The team at Forest Care were very passionate about providing person centred care that made sure people led meaningful and full lives. They should be extremely proud of the work they do. I congratulate the staff at Forest Care for achieving our highest rating.”

There was excellent end of life care and people were people were able to stay at home, if they wished. Staff supported relatives and people with compassionate, safe and effective care.

The service made sure people felt valued and important. Staff made extra visits to people in their own time to avoid the risk of isolation including on Christmas Day.

Staff received excellent training and personal development opportunities and were confidently able to demonstrate their knowledge and skills. Training included, specialist learning to support them to meet people’s individual needs such as dementia or Parkinson’s disease.

Forest Care had excellent links with the local community at events and forums and raised money for local charities and raised awareness of equality of care, dementia and diabetes. Management shared information and learning with charities, such as the Alzheimer’s Society, where they had been awarded The Dementia Friend’s accreditation.


For further information please contact Farrah Chandra, Regional Engagement Officer on 07944050817. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.