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Hale Place Care Homes Limited first provider in Kent to have services rated Outstanding by the Care Quality Commission

18 May 2015
Hale Place Farmhouse, Hale Place Garden Lodge
  • Media

The Care Quality Commission has rated the quality of care provided by Hale Place Care Homes Limited at two of its services Hale Place Garden Lodge and Hale Place Farmhouse, both care homes in East Peckham, Tonbridge Kent, as Outstanding.

Hale Place Garden Lodge is a service providing residential care for three older people and Hale Place Farmhouse is a service which offers accommodation for ten older people, both services are for people living with dementia. These are the first care services in Kent to receive the Outstanding rating under CQC’s approach to inspection.

During an unannounced inspection of the services, in December, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.

Inspectors found people’s care was personalised to reflect their wishes and what was important to them. Care plans and risk assessments were reviewed and updated when needs changed.

CQC found people were at the heart of the service. They were able to take part in a wide range of activities of their choosing. The arrangements for social activities were innovative, met people’s social needs and enhanced their sense of wellbeing.

Inspectors also observed there was an open and positive culture which focussed on people. The manager operated an ‘open door ‘policy, welcoming and acting on people’s and staff’s suggestions for improvement.

The reports are available on this website.

Adrian Hughes, Deputy Chief Inspector for Adult Social Care in the South, said:

“We found the management and staff at Hale Place Garden Lodge and Hale Place Farmhouse committed to providing outstanding care to the people living at the two homes. People were supported and encouraged to have choice and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.  I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or out of hours on 0778 987 6508. For general enquiries, call 03000 616161.

Last updated:
29 May 2017

Notes to editors

CQChas published full reports on Hale Place Farmhouse and Hale Place Garden Lodge.

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.