The Care Quality Commission has rated the quality of care provided by Greenhive House, a care home in Peckham, south London, as Outstanding.
Greenhive House, which provides residential care to older adults including those living with dementia, is one of the first care services to receive the top rating under CQC’s new approach to inspection.
During an unannounced inspection of the service in Brayards Road, run by Anchor Trust, in July, CQC found that people were treated with respect and warmth, and that their individual needs were considered and met. Staffing levels were set based on the needs of people living in the home. Staff were well trained and supported to care for people.
People were given the opportunity to be part of their local community, and also went on outings on a minibus owned by the home. Recent trips had included Dulwich Picture Gallery, a trip to a local park, and a trip to a pub for lunch. Activities were also provided within the home, including visits from local schoolchildren who sang and chatted with residents.
Visitors to the home told inspectors that they were kept well informed about how their relative was getting on, including discussions about end of life care. Staff had received training on good end of life care from a hospice nurse, and were keen to develop their skills to further support people and their families.
A full report has been published on the CQC website today: www.cqc.org.uk/location/1-126240560.
Sally Warren, Deputy Chief Inspector for Adult Social Care in London, said:
“We found that Greenhive House was providing an outstanding service to the people who live there and the team there should be extremely proud of the work they do.
“Inspectors were pleased to see that the home provided opportunities for residents to be part of their local community, and was a very open care home.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led. I’d encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”
Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was outstanding and I am very pleased that we can celebrate the achievements of this service.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
Ends
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Find out more
Read reports from our checks on the standards at Greenhive House.