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Genuine Care Homecare Services Limited in Kent, rated Outstanding by the Care Quality Commission

9 September 2016
  • Media

The Care Quality Commission (CQC) has rated the care provided by Genuine Care Homecare Services Limited in Edinbridge, Kent as Outstanding overall, following an inspection in July 2016.

Inspectors rated Genuine Care Homecare Services Limited Outstanding for being caring and well-led and Good for being safe, effective and responsive.

A full report of the inspection has been published today at:

Gale Stirling, Head of Inspection for Adult Social Care (South East), said:

“Genuine Care Homecare Services Limited delivered an exceptional level of care. There was excellent feedback from people and family members which showed staff made a positive and meaningful difference to people’s lives.

“There was a real commitment to provide high quality care and support older people, people with physical disabilities and those living with dementia in their own homes. This was delivered by a registered manager who was transparent, honest and placed people at the centre of its care.

“Staff had the right skills and knowledge and the service was continually striving to improve the care they offered. Both the provider and staff should feel proud of the work they do and of the outstanding support they give to people in their care.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • The service was exceptionally well-led, the registered manager promoted person centred values which understood the importance of meeting both emotional and physical needs. Staff also felt valued and supported by the manager.
  • The service was often the first point of call when people needed assistance at home. They had arranged pest control services, boiler repairs and fallen tree removal for people. The service supported people’s families and had provided them with training to help them understand their relative’s needs. 
  • The service promoted and encouraged people’s independence to live meaningful and empowered lives. People were provided with transport to enjoy social activities in their local communities and were helped to make necessary adaptions to their home to promote their independence.
  • The service demonstrated a flexible and responsive approach to care. The highly skilled staff also treated people with compassion, dignity and respect. People also told us that care was exceptional.
  • There was an excellent understanding of people living with dementia and staff demonstrated sensitive and effective ways to respond when people were anxious, distressed or confused. People’s care and support was also proactively planned in partnership with them and their loved ones.
  • Staff were trained to provide sensitive and compassionate end of life care and worked closely with the local hospice to agree care plans that meet people’s needs and wishes.
  • The registered manager and staff researched creative ways to communicate with people living with dementia, including using pictures and objects to help people make decisions about their care.
  • The service had established positive links with the local community. Staff supported people to visit the local dementia café’s and held their own dementia days within the office where the local community were invited.


For further information please contact CQC Regional Engagement Manager John Scott on 07789 875809, or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.