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The Gadhvi Practice now rated Good by CQC

Published:
5 October 2017
Service:
The Gadhvi Practice
Categories:
  • GP and GP out-of-hours services

A Hackney GP practice that had been rated Inadequate and placed into special measures - has improved and is now rated Good overall by the Care Quality Commission.

The Gadhvi Practice in Fountayne Road, was rated Good for being safe, effective, caring and well-led during the inspection which took place on 31 July 2017. It was rated Requires Improvement for being responsive.

CQC’s key findings were:

The practice, which cares for 4,800 people, had clearly defined and embedded systems to minimise risks to patient safety. This was an area of improvement since CQC’s previous inspection.

There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The practice was aware of the requirements of the duty of candour.

Staff were aware of current evidence based guidance. They had been trained to provide them with the skills and knowledge to deliver effective care and treatment.

Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions

about their treatment.

Information about services and how to complain was available. The practice was able to demonstrate how Improvements were made to the quality of care as a result of complaints and concerns.

The practice had good facilities and was well equipped to treat patients and meet their needs.

There was a clearer leadership structure in place and staff felt supported by management. The practice proactively sought feedback from staff and patients.

Patients we spoke with said they found it easy to make an appointment with a named GP. However, feedback from the national GP patient survey about the ease of accessing the service was consistently lower than local and national averages. The practice had identified a number of actions to improve access but these had not yet been fully implemented.

The practice must establish effective systems and processes to improve patient access in line with patient feedback. Acting on patient feedback is an element of good governance in accordance with the fundamental standards of care.

The practice should also improve its approach to care planning for patients with mental health problems.

Professor Ursula Gallagher, CQC’s Deputy Chief Inspector of GP Practices, said:

“I am delighted that The Gadhvi Practice can be taken out of special measures. This new inspection recognises the significant improvements that the staff have made to the quality of care provided by this service."

“It is a tribute to all who work at the practice that it has improved to gain a Good rating, and I am sure that they will continue to improve care for their patients in the future.”

You can read the report in full on our website.

Ends

For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.