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Forest Gate GP surgery continues to be rated Inadequate by CQC

26 May 2017
Dr SKS Swedan & Partner
  • Media,
  • GP and GP out-of-hours services

A GP practice in Forest Gate in the London borough of Newham continues to be rated Inadequate overall by the Care Quality Commission after an inspection in January 2017.

Dr SKS Swedan & Partner, in Woodgrange Road, was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being responsive and Good for being effective and caring.

This most recent inspection follows one in May 2016 when the practice was first placed into special measures.

In January 2017 CQC inspectors found that at the practice:

  • There was limited staff cover and failsafe systems to ensure results were received for all samples sent for the cervical cancer screening programme had lapsed.
  • Patients did not always find it easy to make an appointment or get through to the practice by telephone.
  • There were concerns around staff time keeping and conduct.
  • Not all patients were being treated with dignity and respect.
  • There was evidence of systematic problems such as breakdowns in working relationships and divides between staff.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“This service was placed in special measures after our previous inspection our previous inspection on 10 May 2016. Insufficient improvements have been made since then such that there remains a rating of inadequate. The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within six months, and if there is not enough improvement we will move to close the service."

“However, patients said they were involved in decisions about their care and treatment. Patient Participation Group (PPG) members were happy with the clinical care they received from GPs but raised concerns relating to leadership and governance at the practice. Information about how to complain was available and easy to understand and evidence showed the practice responded quickly to issues raised. The practice had good facilities and was well equipped to treat patients and meet their needs.”

You can read the report in full on our website.


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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.