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Fleet care home rated Outstanding by the Care Quality Commission

10 November 2016
  • Public

The Care Quality Commission (CQC) has found the quality of care provided by Woodlands in Fleet, Hampshire to be Outstanding following an inspection in November 2016.

Inspectors rated Woodlands, Outstanding for being responsive to people’s needs and well-led and Good for being safe, effective and caring.

The full inspection report can be found on this website.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Woodlands provided exceptional person centred care that was responsive to people’s needs, wishes and choices.

“Staff had received excellent training and confidently demonstrated their skills and abilities. Staff showed real concern for each person’s well-being in a caring and meaningful way and family members were encouraged to be involved in tailoring the care and treatment plans for their relatives.

“We were delighted to see how the staff at Woodlands continuously worked to improve and develop the service to make sure they provided a high standard of innovative and personalised care. The team should be extremely proud of the work they do. I congratulate the staff at Woodlands for achieving our highest rating.”

Inspectors found staff were able to offer skilled support in a way that suited people’s needs in a calm, positive and inclusive environment. There was a dementia expert who helped staff advance their understanding of the latest developments in care for people living with dementia. The service also ran dementia information evenings for families which helped families to maintain relationships with their loved ones.

This high-quality care was further demonstrated through detailed individualised care plans which included a ‘This is me’ section, this comprised of people’s past life, friends, family and life travels or memories. Relatives were encouraged to be involved in care plans and were always informed about any significant changes to people’s well-being.


For further information please contact Farrah Chandra, Regional Engagement Officer on 07944050817. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.