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First Community Health & Care C.I.C. rated Outstanding by the Care Quality Commission

18 August 2017
First Community Health & Care C.I.C.
  • Media,
  • Community health services,
  • Hospitals

The Care Quality Commission has found healthcare services provided by First Community Health & Care C.I.C to be Outstanding following an inspection in March.

The organisation is a staff-owned social enterprise that provides services across the area of East Surrey and parts of West Sussex to a population of 178, 000 people.

Inspectors visited community services for adults and community services for children and young people based at Redhill, and Caterham Dene Hospital. Inspectors rated services Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.

A full report of the inspection is available our website.

Inspectors found that the staff, teams and services were committed to develop strong links with other health care providers, local charities and support groups, delivering joined-up care to people who use the services.

The organisational culture was open, trusting, caring of the employees and there was a tangible commitment to supporting staff to deliver high quality services. Staff were encouraged to be shareholders and this ownership led to innovation and a real ‘can do’ attitude. All staff were proud ambassadors for the organisation.

There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that promoted equality. This was most evident in the way the service met the needs of the vulnerable, homeless, Gypsy, Roma and Traveller and refugee communities and those in vulnerable circumstances with complex social needs.

The Chief Inspector of Hospitals, Professor Ted Baker, said:

“We found the commitment of First Community Health & Care C.I.C staff to deliver high quality healthcare services in a caring and compassionate way to a range of diverse communities highly commendable."

“While all services were delivered in a truly caring and compassionate way, we found the children’s services were exceptional in the way they were adapted to meet the needs of the community."

“I would like to congratulate the entire staff and leadership team for the work that they do in providing an Outstanding service to the people in their care.”


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
18 August 2017

Notes to editors

First Community provide a range of nursing and therapeutic services to the adult population of east Surrey. For adults, these services included district nursing, physiotherapy and podiatry. Local commissioning bodies purchased additional specialist nursing and therapy services, which included end of life care, Community Neuro Rehabilitiation Team (CNRT), frailty and falls prevention, continence, respiratory, heart failure, tissue viability and integrated rehabilitation services.

The services provided for Children and Young People (CYP) included health visiting, school nursing, paediatric dietetics and children’s safeguarding services including Looked After Children (LAC).

The Chief Inspector of Hospitals, Professor Ted Baker, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.