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Fielder Lodge, Manchester, rated Outstanding by Care Quality Commission
The Care Quality Commission (CQC) has found the quality of care provided by Fielder Lodge in Eccles, Manchester to be outstanding following an inspection in September this year.
Fielder Lodge, is a not for profit, women only accommodation for those with mental health support needs. It provides an environment designed to support people using the service towards sustained recovery and independent living. At the time of our inspection there were seven people living at Fielder Lodge.
The service was rated Outstanding in all domains for being safe, effective, caring, responsive and well-led.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found the quality of care provided at Fielder Lodge in Eccles to be particularly outstanding, even amongst other outstanding providers.
“From the moment we arrived we found an exceptionally well trained staff team that had formed meaningful relationships with people using this service. This approach enabled people to feel in control and we saw the improvements to people’s health and wellbeing as a result of this.
“The staff had achieved very impressive results for people using the service, and people told us they hadn’t believed their achievements were attainable until they worked with staff at Fielder Lodge. They told us that their choices were taken into account, and staff themselves suggested ways to embed these into their care, that they might not have considered. People developed in confidence because of the way they were empowered to take control of their own care.
“Staff worked hard both before and after people’s time with the service to make sure they felt well prepared. They spent time getting to know people, building a relationship, even helping to pick out furnishings for their flat beforehand, and also creating an outreach programme for people transitioning out of the service to help them feel supported after they leave.”
“The whole team should be very proud of the service they are providing. I hope other providers will follow the example that Fielder Lodge is setting.”
The report highlights a number of impressive areas at Fielder Lodge.
The professional feedback CQC received regarding Fielder Lodge was extremely positive. Inspectors were told that Fielder Lodge was 'a breath of fresh air' and provided people with a sense of hope for their future.
Inspectors saw that staff received comprehensive training which provided them with exceptional knowledge and skills. People using the service received help from a team of staff with different areas of expertise including forensic community psychiatric nurses, social workers, occupational therapist and psychologist making sure they got the specialist care they needed.
People were empowered to achieve their goals and live a fulfilled and independent life. People and staff worked as equal partners with a focus on recovery and making joint decisions about their care.
Without exception, people receiving support praised the staff for their caring and professional approach. One person told inspectors; "The staff are very supportive. I couldn't have asked for more support. They've never given up on me. I can't thank them enough. They've constantly been there for me.”
The management and staff were clearly motivated to make the transition for people to the service as stress free and cohesive as possible. Staff provided six week non-funded support prior to people's move to the service. Staff spent time with people on the ward, getting to know them, building therapeutic relationships, attending ward rounds and supporting people to visit the service and pick furnishings to make their flat their home.
For further information, please contact CQC Regional Communications Officer Kerri James by email at firstname.lastname@example.org or by phone on 07464 92 9966.
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- Last updated:
- 29 May 2017
Notes to editors
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit: http://www.cqc.org.uk/content/display-ratings.