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Fermoyle House Nursing Home to close

23 May 2017
Fermoyle House Nursing Home
  • Media,
  • Care homes with nursing

A nursing home in Addlestone, Surrey, is to close after the Care Quality Commission moved to cancel its registration and the publication of a critical report.

At a recent meeting in April 2017 attended by CQC and the local authority, the provider, Pinebird Ventures Limited, said that it had informed Surrey County Council (SCC) that it had decided to close Fermoyle House Nursing Home in Church Road, Addlestone.

People living at Fermoyle House nave been supported to find suitable alternative accommodation once the provider announced closure plans. SCC hosted weekly meetings to discuss the assessment of all the residents and the identification of suitable alternative accommodation depending on their needs and circumstances. These weekly meetings have been attended by CQC and all the local authorities who have people placed at Fermoyle House.

The home had 18 residents at the time of CQC’s most recent inspection. Ten people are funded by Surrey County Council, six by other local authorities and two are privately funded. The home had the capacity to look after 32 people living with dementia.

In January 2017 CQC inspected Fermoyle House and rated it Inadequate overall.The inspection followed one in July 2015 when Fermoyle House was rated Requires Improvement overall and another in July 2016 when it was rated Inadequate and placed into special measures.

At the most recent inspection CQC found:

  • Changes in the management of the service had led to a lack of clarity for staff about who they should take their lead from.
  • Monthly quality assurance checks failed to consider key aspects of the service, such as checks on care documentation and recruitment documentation.
  • There was insufficient evidence of learning from accidents and incidents or of actions taken to minimise risks to people.
  • There were inconsistencies in the recorded information about people's capacity.
  • The provider had not established effective systems for people to contribute their views about the service or recorded any feedback they had received informally.
  • People were not adequately protected by the provider's recruitment procedures.
  • Care plans did not record people's preferences regarding end of life care, which meant their wishes were not known to the staff who cared for them.
  • People's privacy was not always protected because one of the shared bathroom doors was not able to be locked.
  • People were not always able to exercise their choices regarding their care.

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.